Last updated: April 01, 2025

We want you to be completely happy with your purchase. Please review our return and refund policy below.

1. Eligible Situations for Refund or Replacement

You may request a refund or replacement if:

  • Items arrive damaged: Apply for a refund if any items you ordered arrive damaged.
  • Packages lost in transit: Apply for a refund if your package is indicated as “lost in transit” on its tracking details. If it eventually arrives later, you can keep it with no need to return it.
  •  Not delivered after 35 days: If your package isn’t delivered within 35 days after shipment, you can apply for a refund. If it eventually arrives later, you can keep it with no need to return it.

2. Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1- Notify us

    Please notify us as soon as possible of your intention to return or exchange an item. You can notify us at softreach@delightfulchoices.com with:

    • Your order number
    • A brief description of the issue
    • Photos or videos showing the problem (for damaged or incorrect items)

    We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

    2- Ship it back?

    In most cases, you don’t need to return the item — especially for damaged or low-cost items. If a return is required, we’ll guide you through the steps.

    Please note: return shipping costs are the buyer’s responsibility unless otherwise stated.

    We are not responsible for return packages lost in transit — please use tracked shipping.

    3- Inspection & Refund

    Once we receive and inspect the item (if a return was needed), we’ll notify you by email.

    • If approved, your refund will be issued to your original payment method.
    • If you requested a replacement, we’ll ship it within 24 hours of processing your return.

    3. Non-Returnable Items

    • Certain items cannot be returned (e.g., intimate or sanitary goods, perishable items, gift cards).
    • The issue is due to buyer’s remorse (e.g., you changed your mind).
    • The product has been used, damaged due to misuse, or not returned in its original condition.

    4. Late or Missing Refunds?

    If you haven’t received your refund yet:

    • Double-check your bank account or credit card statement.
    • Contact your payment provider (some may take a few days to process).
    • Still need help? Email us at softreach@delightfulchoices.com